The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

成功的企业已经发现了一个神奇的公式，那就是像对待客人一样对待顾客，像对待人一样对待员工。

-- Tom Peters 汤姆·彼得斯