The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

有效倾听的艺术对于清晰的沟通是必不可少的，而清晰的沟通对于管理的成功是必不可少的。

-- J. C. Penney J.C.彭尼